Understanding and improving employee experience (EX) has become a strategic priority for most organizations. Traditional methods, such as engagement surveys, provide valuable insights but often fail to capture the dynamic, multidimensional nature of EX.
Recently, TTS partnered with international leaders in EX measurement, Welliba, a product provider that has earned global recognition for its innovative and forward-thinking approaches to measuring EX.
Welliba’s solutions take advantage of AI-driven analytics and predictive insights to help organizations understand and enhance their workforce experience. In this article, we explore real-world case studies that show the impact of these solutions across two key dimensions: Early career experience and general employee experience and engagement.
Early career talent experience
Recently, Welliba worked with Arvesta, Belgium’s largest full-service partner for farmers and horticulturists. The company operates 200 shops and manages over 40 brands with a workforce of approximately 2,300 employees. As part of its commitment to innovation and sustainability, Arvesta sought to foster a unified corporate culture under the theme of “one culture, one team.”
A key element of this transformation involved understanding the motivations and experiences of its young graduate employees, who are seen as potential future leaders.
Talent challenges:
- Difficulty in integrating and analyzing EX data effectively.
- Lack of structured insights into what drives young talent.
- Unmeasured effects of Arvesta’s cultural transformation on early career employees.
- The impact of young employees’ multi-location, multi-team project involvement on their EX.
The Welliba solution: EX Snapshot
Welliba’s EX Snapshot provided a predictive model to analyze personal and contextual factors influencing EX.
Within a mere ten minutes, the tool aggregated data, offering a comprehensive view of employee sentiment through the Welliba Dashboard.
Results:
- The Welliba Index score for Arvesta’s early career group was 110, approximately 20% higher than the global benchmark of 91.
- Turnover risk was extremely low, while engagement and career growth potential were remarkably high.
- Young employees demonstrated a high degree of trust, acting as promoters of Arvesta’s culture.
- Areas for improvement: Additional development opportunities could help some employees navigate challenges more effectively. A stronger focus on diversity, equity, and inclusion (DEI) was identified as a key area for enhancing EX.
Client outcome:
- Employees received personalized insights and access to targeted learning resources.
- Arvesta gained predictive insights into personal motivators, boosters, and blockers forEX.
- Data-driven decision-making facilitated continued investment in initiatives supporting Arvesta’s goal of being an employer of choice for early career graduates.
Employee experience and engagement
While Arvesta had long prioritized employee engagement, recent surveys indicated stagnation in engagement scores. To drive further growth, the company sought a holistic view of employee experience that moved beyond traditional engagement approaches.
Talent challenges:
- Engagement surveys showed consistently high, but stagnated results.
- A deeper understanding of EX was needed to refine Arvesta’s Employer Value Proposition (EVP) and align it with workforce expectations.
- Benchmarking against industry standards was necessary to identify potential competitive advantages.
The Welliba solution: EXcelerate
EXcelerate offered a novel approach by using AI to integrate and analyze public and internal data sources. This provided real-time EX insights without requiring additional, costly, and time-intensive employee surveys.
Results: The EXcelerate analysis identified three positive and three negative factors impacting Arvesta’s employee engagement:
Positive factors:
- Company brand and reputation: There was strong brand affinity among employees.
- Meaningful roles: There was a strong alignment with Arvesta’s mission and that of the agricultural communities they served, which boosted employee engagement.
- Workplace relationships: Arvesta employees experienced strong and supportive relationships with peers and colleagues.
Negative factors:
- Actionable feedback: The EXcelerate analyses identified a need for more structured and frequent feedback mechanisms for employees.
- Career progression: A lack of transparency in career development criteria was identified that negatively impacted on employee experience and engagement.
- Processes and policies: Another development area was the inconsistent enforcement of company policies across departments.
Client outcome:
By utilizing EXcelerate, Arvesta gained an outward, more objective perspective on employee experience, enabling actionable improvements in people management strategies:
- Workflow automation: The report streamlined data collection with minimal privacy, security, or vendor onboarding requirements.
- AI-Powered insights: The tool piloted AI use in HR, offering external expertise to improve people and business outcomes.
- Actionable insights: 85% of findings aligned with internal audit results and engagement survey feedback.
- Resource optimization: The Excelerate solution replaced a planned engagement survey cycle, reducing redundancy.
- Improved efficiency: Employees spent no additional time responding to surveys, yet leadership gained deeper EX insights.
- Cost reduction: The EXcelerate report was 40% more cost-effective than traditional engagement surveys.
Final thoughts
By using Welliba’s innovative EX solutions, the client company, Arvesta, was able fully leverage the power of predictive analytics in shaping an improved employee experience. Through AI-driven insights, organizations like Arvesta can successfully identify employee motivations, optimize HR strategies, and fostered a thriving workplace culture.
Because Welliba’s solutions (e.g. EXcelerate) fully replaces traditional surveys with data-driven analysis, they enable companies to make strategic, evidence-based people decisions without costly and time-consuming surveys or employee interviews.
For organizations seeking to unlock the full potential of their workforce, Welliba’s approach offers an efficient, cost-effective, and transformative pathway to excellence in employee experience. If you are interested how TTS and Welliba can help you in shaping a more engaging organizational culture, why not drop us a line at info@tts-talent.com?