Whitepaper: The development and validation of the TTS Customer Centricity Situational Judgement Test:20240730105539
Whitepaper: The development and validation of the TTS Customer Centricity Situational Judgement Test:
July 30, 20240 comments
In this whitepaper, we review TTS's research team's development of a Situational Judgement Test (SJT) especially adapted for roles where customer serv...